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| The Japan Technical Center in Utsunomiya, Japan. |
If you are a DPE customer in Asia-Pacific, you'll get outstanding support from our Kalrez® Japan Technical Center in Utsunomiya. Its goal is to make sure your Kalrez® perfluoroelastomer parts function to your full satisfaction. "Speed is a critical element of our service and our desire is to satisfy customers even before their anticipated timing," says Noriyuki Nonaka, DPE Business Manager - Asia-Pacific.
Customer support is available in several forms. We provide:
- Technical consultation to help meet customer's new requirements.
- Performance analysis and technical recommendations
- Value-added products, protected by proprietary processes and applications
- Prototypes of innovative Kalrez® parts
- Training for customer's marketing, technical and sales staff
- Sales promotion activities
"Here's an example of the way we help customers at the Japan Technical Center: A major Japanese chemical process company recently had a problem with O-rings failing in an aggressive chemical media. We carried out performance analysis on the customer's existing O-rings, identified the problem, and made an innovative prototype of a custom Kalrez® part specifically for their process. Since installing the new part, the company reports no further problem," says Noriyuki Nonaka.
This is just one example of many success stories from the Kalrez® Japan Technical Center. We can help you too.
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